Providers

For claims queries and eligibility checking
Contact 1800 656 329
Monday - Friday 8:30am - 5:00pm AEST/AEDT

Claims

ECLIPSE claims
ECLIPSE participant ID: DHF
We recommend ECLIPSE claiming where possible for the fastest claims assessment.

Manual claims
To support claim submissions, include a completed HC21 form, invoices and any other required certification and send via one of the following:
Email: hosmedaccounts@defencehealth.com.au
Fax: 1800 241 581
Mail: Defence Health PO Box 7518 Melbourne VIC 3004

System upgrade

Our new membership and claims platform went live on 24 July 2023. We appreciate your continued support over this transition period. The first of its kind in the insurance industry in Australia, the new platform will allow Defence Health to better serve our members and providers. 

Hospitals

We’re continuing to experience a high volume of calls.

Hospital payments have now resumed. However, it will take several weeks to clear the current payment backlog.

Medical providers

We’re continuing to experience a high volume of calls.

ECLIPSE ​​medical payments have now resumed. However, it will take several weeks to clear the current payment backlog.

There are also delays in our manual medical claims processing. Please resubmit manual claims through ECLIPSE, for more timely processing. 

Regularly visit this page to stay up to date.