How can we help you?

If you have any questions please contact us.

Call:

1800 335 425 (international +613 8679 1000)
Monday-Friday 8:30am-6:00pm AEST

Enquiries:

[email protected]
or fax 1300 665 096
(international fax +613 8679 1010)

Claims:

[email protected]
or fax 1800 241 581

Post:

PO Box 7518
Melbourne, VIC 3004

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Making a compliment or complaint

Defence Health values your feedback on our products and services. It assists us to monitor our policies, procedures and systems to ensure we are meeting your needs.

As part of our commitment, we have implemented an issues and complaints handling system based on Australian and International Standards to deal with your concerns and suggestions in a timely, efficient and consistent manner.

If we are unable to satisfy your concern, you can contact the Commonwealth Ombudsman. The Ombudsman provides free information and assistance to resolve disputes call 1300 362 072 or at ombudsman.gov.au and privatehealth.gov.au.

If either Defence Health or the underwriter are unable to satisfy your life or general insurance concern, you can contact the Financial Ombudsman Service. Call 1300 780 808 (local call fee applies).